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Less than two years ago, 55 percent of UK IT professionals trusted public cloud providers


More than half (55%) of UK IT professionals now trust public cloud services less than they did two years ago, facing issues such as operational costs, migration and customer service.

According to the research conducted by Leaseweb Global, a hosting and cloud services company, surveyed the experiences of 500 UK-based IT professionals with public cloud providers over the past two years. The research raises questions about whether hyperscaling is the best way forward or whether it’s a viable long-term option. Transparency, customer service and the ease of workload migration are potential issues, but most respondents said they have kept costs under control. Overall, the results indicate a significant trust issue for public cloud providers.

For example, the majority of respondents (57%) found it difficult to migrate workloads from a public cloud environment, while only half (49%) said they had difficulty understanding the costs of using the cloud. However, nearly three-quarters (72%) agree that public cloud deployments effectively control costs, with 46% saying they “somewhat agree.” Almost half (49%) have struggled with customer service from a public cloud provider.

In addition, while the cloud is now a key component of many IT infrastructure strategies, “cloud only” and “cloud first” are neither dominant nor considered a panacea for any business need. While adoption of cloud infrastructure increased during the pandemic, support for a “cloud-first” strategy declined by 2022, the study found.

For example, from January 2019 to December 2021 (before the COVID-19 pandemic), 36% of organizations described their approach to IT infrastructure as “cloud first,” while only 19% said their organizations were “cloud first.” stated that he was officially committed to the only’ approach. Beginning in January 2022 (“post-COVID”), “cloud first” commitments fell to 31%, and “cloud only” increased to 25% of respondents.

When asked about their organization’s optimal IT infrastructure, only private cloud (23%) and on-premises and public cloud (20%) were the most popular choices. These are followed by public cloud only (17%) and a mix of local and private cloud (14%), with on-premise being the least popular option at 7%.

The move away from legacy residential infrastructure is clear, with two-thirds (66%) of respondents agreeing that the sector will phase out its fixed infrastructure over the next two years. Findings show that while on-premise is not a critical part of IT strategy, it is still present in many organizational environments.

The positive news is that it doesn’t appear to be stifling innovation: only 16% of respondents said legacy infrastructure is hindering further cloud adoption or limiting their organization’s ability to make business decisions. Instead, the focus is on putting tools in the right places, and the main point of the study is that the end of on-site infrastructure may be near, but that’s not the case here.

“The results of this research strengthen the case for hybrid combinations, thanks to the flexibility and choice they can bring to both large and small companies,” explains Terry Storrar, UK MD at Leaseweb. “While there has been a shift in cloud adoption rather than highlighting the pandemic as a key driver of the move to the cloud, businesses have been investing in the cloud before investing in it, and investment levels appear to have remained relatively stable.”

“Although survey respondents acknowledge a declining desire and need to care about on-premise infrastructure, the results show that businesses continue to use the hybrid cloud as a permanent component of their IT infrastructure. “It’s a quest for flexibility, and there’s no one-size-fits-all approach. Organizations are more likely to embrace cloud outsourcing at the evaluation stage than the other way around, but the focus is on locating the right infrastructure for specific use cases,” concluded Storrar.

The survey was conducted in May 2022 among 500 UK-based IT Managers, Cloud Services Managers, Infrastructure Managers, Heads of IT, Heads of Cloud Services, Heads of IT Infrastructure, CIOs and CIOs, employing over 100 people based in the UK. and CTO. 1000 people.

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